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Refund & Returns Policy

Last updated: 1 January 2026

Overview

At SGInstabikes (“SGIB”), we take pride in the quality of our products and packaging. As most of our items are produced in limited runs and some are customised, we maintain a strict returns and refund policy.

Please read this policy carefully before making a purchase.

Eligibility for Returns

Returns are accepted only under the following conditions:

  • The item is unused, uninstalled, and in its original sealed condition
  • The item is returned within the return window stated at checkout
  • The issue is due to a confirmed manufacturing defect, and not caused by user damage, installation, wear and tear, misuse, or mishandling

We do not accept returns for change of mind.

Manufacturing Defects Only

We only accept returns for manufacturing defects, which may include:

  • Print defects
  • Misaligned prints
  • Material faults
  • Production-related errors

Returns will not be accepted for:

  • User damage
  • Installation errors
  • Improper application
  • Wear and tear
  • Scratches, creases, bubbles, or damage after use
  • Colour preference differences

Unboxing Proof Requirement

To submit a return request for a manufacturing defect, you must email hello@sginstabikes.com with:

  • Your order ID
  • Clear photos of the defect
  • A clear unboxing video as evidence

The unboxing video must clearly show:

  • The sealed package being opened
  • The product in its original condition
  • The defect clearly visible

Requests without a valid unboxing video may be rejected.

Non-Returnable Items

The following items are non-returnable and non-refundable, unless a confirmed manufacturing defect is proven with valid unboxing evidence:

  • Custom or personalised items
  • Sale or discounted items
  • Used or installed products
  • Items returned without original packaging
  • Items damaged due to user handling
  • Gift cards or digital products (if applicable)

Return Process

  1. Email hello@sginstabikes.com with your order ID, photos, and unboxing video
  2. If approved, you will receive return instructions
  3. Ship the item back to us via mail

Important:

  • All return shipping costs are borne by the buyer
  • You must provide a tracking number or proof of delivery
  • SGIB is not responsible for lost return parcels

Inspection & Processing

Once your return is received, please allow 3–5 working days for inspection and processing.

SGIB reserves the right to:

  • Approve or reject returns after inspection
  • Reject items that do not match the submitted evidence
  • Reject items returned in non-original condition

Refunds

If your return is approved:

  • Shipping fees are non-refundable

Approved refunds will ordinarily be returned to the original payment method through our payment provider. Where this is not technically possible, we will contact you to arrange a verified alternative refund method. Processing times may vary depending on the payment provider and financial institution.

Refunds will be processed only after successful inspection and approval.

Late or Missing Refunds

If you have not received an approved refund after the stated processing period, first check the account or statement associated with your original payment method. You may then contact your bank or payment provider, as processing times can vary. If the refund is still not reflected, contact us with your order number so we can investigate.

Exchanges

We do not offer exchanges.

If a manufacturing defect is confirmed, SGIB may, at its discretion:

  • Issue a refund, or
  • Replace the item with the same product (subject to availability)

Gifts

If an item was purchased as a gift:

  • Refunds (if approved) will be issued to the original purchaser
  • We do not issue gift credits or store credits unless stated otherwise

Shipping Risks

Returned items are shipped at the buyer’s risk.

We strongly recommend using a trackable shipping service. SGIB does not guarantee receipt of returned items and is not responsible for lost or damaged return shipments.

Policy Abuse & Final Decision

SGIB reserves the right to:

  • Reject repeated or abusive return requests
  • Refuse service to users who misuse the returns process
  • Make the final decision on all return and refund cases

Need Help?

For all refund and return enquiries, contact us at:

Email: hello@sginstabikes.com

(Please include your order ID in all communications)